Microsoft Patch Engineer – Tier 2
Exp: 5+ Yrs
Job location: Hyderabad
Overview:
A skilled and detail-oriented Microsoft Patch Engineer (Tier 2) with hands-on experience using Automox to manage and automate patching across Windows environments. This role is critical to maintaining the security, stability, and compliance of our global IT infrastructure.
Key Responsibilities:
- Manage and deploy Microsoft patches and updates using Automox across enterprise systems.
- Monitor patch compliance and generate reports for internal audits and regulatory requirements.
- Troubleshoot patching issues and collaborate with Level 1 support and engineering teams. Remediate issues as necessary.
- Maintain patching schedules and ensure minimal disruption to business operations.
- Develop and maintain Automox policies, groups, and automation scripts.
- Collaborate with security teams to remediate vulnerabilities identified through threat intelligence or vulnerability scans.
- Participate in change management processes and maintain documentation of patching procedures.
- Provide Level 2 support for patch-related incidents and escalations.
Required Skills & Qualifications:
- 3+ years of experience in Windows system administration or endpoint management.
- 1+ years of hands-on experience with Automox or similar patch management platforms.
- Strong knowledge of Microsoft patching processes, WSUS, and Windows Update.
- Familiarity with scripting (PowerShell, Bash, VBScript, Python or other) for automation and troubleshooting.
- Experience with Active Directory, Group Policy, and endpoint security tools.
- Understanding of ITIL practices and change management.
- Excellent analytical and problem-solving skills.
- Strong communication and documentation abilities.
Preferred Qualifications:
- Automox Certified Professional (if available).
- Experience with cross-platform patching (macOS).
- Exposure to vulnerability management tools (e.g., Tenable).
- Experience in enterprise environments with 5,000+ endpoints.
Work Hours:
Work timings – Monday to Friday, 4.30AM – 12.30PM EST
Work Location – SHI India Hyderabad office