Mode of Work : Work From Office
Shift : Australian Time Zone
NP : Immediate
Location : Hyderabad
- Should have Good Communication skill
- Should have Min 1 to 4 years’ experience
- Ready to work 24/7 support and rotational shifts
- Immediate to 15 days Notice Period
Technical Experience :-
- Should have experience in Global support.
- Experience in monitoring tools like Solarwinds, Manage Engine, Cisco Prime, NAGIOS
- Experience in Monitoring and working experience on Cisco R & S, Cisco/ HP Aruba/ Ruckus Wireless, WAN Links,
- Monitoring ISP Links, Bandwidth Utilization of LAN/WAN Links
- Provide the bandwidth/Availability trend reports to customer
- Monitoring Alerts/notifications configured in monitoring tools
- Monitoring Availability, Untilization of Network gear
- L1 tasks like VLAN Creation, Port mapping, User Mapping & connectivity, DHCP, Wireless Connectivity issues etc..
- ISP & Third-party coordination for troubleshooting issues
- Preparing availability, utilization reports
- Adhere and follow ITIL process (incident, problem, and change & configuration management).