Plan, schedule, and implement network upgrades, assist in implementations and migrations.
Provide change/problem management support.
Create and maintain documentation for monitoring systems, processes, and the creation of hardware devices.
Diagnose and resolve every connectivity issue, perform updates, configuration changes, and back-ups.
Be available, and willing to cover shifts as required, to rapidly troubleshoot any problems resulting from the changes and or faults.
Ensure global network support and maintain high system availability in collaboration with external suppliers.
Perform relevant duties on a day-to-day basis.
Create and maintain documentation for monitoring, processes, network diagrams, and existing device inventory.
Monitor and maintain all the network devices (LAN devices, routers, switches, wifi controllers, etc) and any other related equipment and services.
Identify mission-critical production network-related issues and troubleshoot end-user issues.
Experience
Extensive experience implementing and supporting IP protocols. Detailed understanding of the ISO communications stack.
Significant experience in problem & performance diagnosis and resolution related to LAN infrastructure.
Excellent organizational and time management skills with a focus on delivery, responsiveness, ownership, and accountability are also critical.
Experience in the areas of vendor management, resource management, project management, and service level agreements
Education & Qualifications
Bachelors degree in Computer Science/engineering or related field preferred or a minimum of 5 years relevant work experience is required.
Good understanding and relevant experience with LAN technologies.
Cisco/HP certification is required (CCNA)
CCNP preferred
Specialist Knowledge & Skills
Manage network operations for data communications, including scheduled maintenance, upgrades, obsolescence, and capacity requirements. Ensure that network infrastructure is properly documented and meets architecture designs and standards.
Worked alongside global partners in a 247 environment.
Interpersonal & Communication Skills
Strong interpersonal, communication, and client-facing skills. Ability to understand and communicate technical concepts to a business audience.
Excellent oral communication and customer relations skills. Ability to communicate and interact at all levels of the organizations hierarchy. Ability to understand and communicate technical concepts to a business audience.
Excellent troubleshooting skills. Logical thinker, with good analytical skills
Ability to train, motivate, coach, and counsel others
Produce Technical documentation. Design Processes and templates. Develop Standard Operating Procedures.